I’m Major Davis

• Developed client websites, enhancing user experience and site performance, leading to higher engagement. 

• Collaborated with cross-functional teams to deliver high-quality web solutions, boosting efficiency.

• Created custom plugins and features, improving website functionality to meet unique client needs

• Analyzed website performance metrics, implementing strategies to increase load speed and satisfaction.

• Conducted code reviews, resolving bugs to maintain high-quality standards and reduce errors.

• Designed and implemented a responsive design framework, significantly improving mobile user experience.

• Review claim documents to ensure compliance, reducing legal risks and enhancing accuracy.

• Investigated auto claims for precise assessments, improving client satisfaction and resolution speed.

• Collaborate with teams to streamline processes, cutting claim turnaround times significantly.

• Working remotely my responsibility was to answer a high volume of inbound calls with an emphasis on consultative selling and closing the sale. Exceeding daily and monthly sales goals.

• Working remotely my responsibility was to answer a high volume of inbound calls with an emphasis on consultative selling and closing the sale. Exceeding daily and monthly sales goals.

• Managed client relationships, driving policy sales and ensuring satisfaction with tailored solutions.

• Exceeded sales quotas through proactive engagement and strategic recommendations.

• Reviewed client information meticulously to ensure accurate policy issuance, reducing errors and building trust.

• Streamlined underwriting processes, cutting approval times and enhancing customer satisfaction.

• Implemented new CRM tools, improving client interaction tracking and boosting efficiency.

• Assist customers with insurance inquiries, resolving issues efficiently and enhancing satisfaction.

• Quickly learn new processes, ensuring customer satisfaction through punctuality and strong work ethics.

• Resolved customer issues efficiently, showcasing strong problem-solving skills and commitment to excellence.

• Collaborate with team members to improve service delivery, leveraging excellent communication skills.

• Address customer concerns meticulously, ensuring accurate and timely resolutions while maintaining high standards.

• Manage client portfolios, achieving high retention rates through personalized service and solutions.

• Resolve complex account issues, enhancing customer satisfaction and loyalty.

• Analyze customer data to identify trends, driving strategic retention initiatives.

• Lead retention efforts for business accounts, achieving a 21% reduction in churn through targeted engagement strategies.

• Work closely with cross-functional teams to enhance customer retention, fostering strong relationships and driving a 15% increase in account renewals.

Education & SKills

North Park University

B.A. Communications

08/1989 – 05/1991

B.A. in Communications and Minor study in Marketing. Played NCAA Football I was given several awards for outstanding weekly performances throughout my collegiate career at North Park University.

Northeastern Illinois University

General Studies

08/1987 – 05/1989

Focused on general electives courses during my first 2 years of college. I started out with Computer Science classes but later decided to focus on Communications.

References